This is a debt settlement client support role. It’s call-heavy (inbound + outbound), Spanish is required, and “collections experience a plus” is your warning label that some calls will feel like tough-money conversations even if the title says “client service.”
About G.R.T. Financial
G.R.T. Financial supports clients enrolled in debt settlement programs. The work is about answering questions, giving updates, and helping people stay on track through a process that can be stressful and emotional.
Schedule
- 100% Remote (Work From Home)
- Full-time
- Shift options:
- 8:00am–4:30pm ET
- 10:00am–6:30pm ET
- 12:30pm–9:00pm ET
- Spanish required
- Pay: $16/hr + bonus, paid weekly
What You’ll Do
- Take inbound calls from clients
- Make outbound calls to provide updates and answer questions
- Handle concerns with empathy and accuracy
- Explain the program/services clearly and consistently
- Navigate systems to locate customer data and resolve issues
- Document notes and status updates in the CRM
- Coordinate with other departments to solve client needs
- Hit service/performance targets and keep high quality standards
- Work well with teammates and stay detail-focused
What You Need
- Fluent Spanish (required) + strong English communication
- Strong customer service mindset (calm, patient, solutions-driven)
- Solid typing and basic math skills
- Strong written/verbal communication and ability to follow procedures
- Reliable attendance and punctuality
- Comfort reading/interpreting documents and instructions
- Nice-to-haves: FDCPA knowledge, collections background
Benefits
- Weekly pay at $16/hr
- Medical, dental, vision (eligible first of the month after 30 days)
- 401(k)/retirement options
- Paid vacation per PTO policy
- 100% company-paid life insurance
- 100% company-paid short/long-term disability
- FSA
- Employee Assistance Program (EAP)
My real talk take: $16/hr for bilingual + phone-heavy work is on the low side, even with bonus. If you’re considering it, treat it like a “get in, get experience, get out” role unless the bonus structure is legit and consistent.
If you want, paste the bonus details (or tell me if they mentioned typical bonus amounts). I’ll help you decide if it’s worth your time or if we should keep hunting.
Happy Hunting,
~Two Chicks…