About the Role
Bilingual Clinical Engagement Coordinator (Remote)
at Vesta Healthcare (View all jobs)
Remote
Vesta Healthcare is a specialized medical group focused today on aging adults with long-term
home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center.
Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others’ needs ahead of her own, keeping the hearth warm so the home and family can function.
We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.
We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).
We’re looking to add to our team of experts who care deeply about our mission.
Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We’re inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)
The ideal teammate would be…
An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment. They are proactive problem-solvers and like to collaborate cross-functionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.
The ideal teammate would be able to:
- Manage large amounts of outbound calls in a timely manner
- Manage a frequently evolving outreach list to drive department member engagement
- Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc)
- Function within timeframes of a fast-paced startup in the healthcare environment
- Perform other duties as required or assigned
- Follow communication “scripts” when handling different members or situations
- Outreach to members while navigating various platforms for documentation and retrieval of member information
- Have strong communication skills, both verbal and written
- Provide exceptional interpersonal and rapport building skills
- Provide strong time management and organizational skills
- Have the ability to meet outbound call metrics daily/weekly/monthly
- Collaborate with other professionals to improve customer service
- Collaborate closely with the Program Enrollment Specialists on the post-onboarding experience for both members and caregivers, providing high-touch support and necessary resources
Would you describe yourself as someone who has:
- Fluency in both English and Spanish (required)
- A minimum of HS diploma (required)
- 2+ years of experience in a clinical call center setting environment (required)
- 1+ years of medical terminology knowledge (required)
- The ability to work remotely and has a private area in their home/workspace (required)
- A genuine, compassionate desire to serve others and help those in need
- High speed home WiFi/data connection to support company provided IT equipment