Job Description
Title: Bilingual Customer Service
Location: Florida; Virginia; Tennessee, United States
Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (“vCommerce”), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
HSN Customer Service Specialists answer inbound customer calls. Working at home, our Specialists to assist our customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume.
Life with HSN as a Customer Service Specialist
- Busy day handling a high volume of customer inquiries
- You’ll personalizing the experience for each caller
- You’ll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data.
- Opportunity for advancement across the entire Qurate network.
- You’ll report to an assigned Supervisor
- You’ll work a set schedule and structured day.
- Bilingual Specialist opportunity for those fluent in Spanish and English.