Job Description
Bilingual Customer Service Rep – LP
Tampa, FL, United States and 3 more (Remote)
JOB DESCRIPTION
Bilingual Customer Service Representative – LP
#Remote
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over one hundred countries around the world.
In this position…
At Ford Credit, we believe that every customer deserves an exceptional automotive financing experience. Our employees are empowered customer advocates and auto-financing experts here to assist our customers through their auto-financing journeys. We aspire to make servicing a reason that customers choose to stay with Ford.
When you join Ford Motor Credit Company, your journey begins. You become part of a team that is already leading the way, with ingenious solutions and attainable products and it is always ready to go further. At Ford Credit, you will have the opportunity to develop automotive financing experience in a positive work environment with a network of experienced leaders who will help your development into various positions within Ford Credit.
We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing. The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.
What you’ll do…
- Provide account support to identify solutions for customers with payment delinquencies.
- Perform skip-tracing and collection duties to determine customer contact information and make account payments current
- Navigate through a variety of system applications while speaking with customers directly.
- Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
- Remain empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Credit.
- Maintain a professional demeanor at all times (i.e., attendance, promptness, focus upon job and tasks, always working and contributing)
- Work hours: Ability to work shifts Monday Friday (8 hours) start times range from 6 a.m. 12 p.m., and evenings until 11 p.m., Saturdays (4 hours) with start times range from 6 a.m. 9 a.m. and end by 3 p.m. Saturdays may include holidays. Shifts may change with advance notice (usually 30 days).
- Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.).
- Welcome positive coaching and learning opportunities to improve your skills.
You’ll have…
- Two or more years collections experience in a call center environment
- HS Diploma/GED
- College degree is a plus
- Experience in automotive finance, banking or mortgage industries
- Proficient PC and typing skills, i.e. Excel and Word
- Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned
- Fluent in English; Bilingual skills (Spanish)
- Strong analytical skills a plus
- Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays
- Able to work a 40-hour work weekplus overtime
- Integrity, dependability, self-motivation, and drive to learn and improve.
- Strong communication and organizational skills (oral and written).
- Sales and negotiation skills to get commitments from customers.
- Strong time management and follow-up skills.
- Initiative and ability to multi-task and problem-solve independently.
- Independent and logical thinking to make fact-based decisions.
- Interpersonal skills to work successfully in a large group.
- Flexibility and patience to accept and embrace change.
- Applicants need to be willing to fulfill employment obligations in a work from home environment, maintain schedule adherence, and have reliable, high-speed internet connectivity and a quiet space (minimal distractions or interruptions) from which to work at home.
Candidates who apply for this position must live within 50 miles of Ford Credit Locations in Franklin, TN; Tampa, FL; Colorado, CO; Omaha, NE.
Even better, you may have…
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
2023 Ford New Hire Benefits Summary
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.