Job Description
Title: Bilingual Customer Service Representative
Location: New Jersey
C: 4.28
Job Schedule: Limited Service Full-Time
Job Introduction
This is a full time, remote position open for residents of State of New Jersey. Must be flexible to work an 8-hour shift between the hours of 8am-8pm ET Monday-Friday; Saturday 8am-5pm ET
A private workspace is required where the computer screen is not viewable by others during work hours.
A private workspace is requiered where the computer screen is not viewable by others during work hours.
Established for citizens of New Jersey to purchase health insurance through the marketplace, this is not Medicaid or Medicare.
Job Summary
Essential Duties and Responsibilities:
– Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
– Respond effectively to all forms of inbound and outbound contacts.
– Track and document all inquiries using the applicable systems.
– Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
– Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
– Facilitate the fulfillment of caller requests for materials via mail, email, or download.
– Facilitate translation services for non-English speaking callers according to procedures.
– Escalate calls or issues to the appropriate designated staff for resolution as needed.
– Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements:
– High School diploma or equivalent with 6 months- 2 years of experience.
– Must be a bilingual, fluent foreign language speaker.
Education and Experience Requirements
All staff members supporting Maximus must have a computer and must meet or exceed the following specifications:
Computer Requirements:Desktop or Laptop (Windows Computer only; Apple Computers and/or Chromebooks will not be compatible with our systems; no iPads or tablets) with all of the following minimum characteristics are needed. You must have:
1. Intel Core i5 Processor with 8GB ram
2. 256GB Hard Drive
3. Windows 10 Operating System and above
4. 1 USB Type C 3.1 Gen 2 port (for headset)
5. 1 RJ45 port (for ethernet cable)
6. Highspeed Internet
7. Smartphone and/table with passcode lock for downloading our OneLogin app