Job Description
Bilingual Customer Service Representative
Located in Ottawa, ON
Salary: $19.00
Our client, located in the East End, is currently looking for reliable and hardworking Full-Time Bilingual Call Center / Customer Service Representatives to join their team.
Why work for this organization?
- Remote position once fully trained; however, must reside in the Ottawa-Gatineau area as training will be conducted in-office
- Opportunities for advancement
- Performance based bonuses
- Health and dental benefits
Duties may include, but are not limited to:
- Responsible for answering for various types of companies following a client defined script to ensure the client’s protocols are followed.
- Logs a complete message, ticket or order in our system or the client’s system or website or a combination of the two, ensuring all information has been verified for accuracy.
- Records client’s message dispatch instructions and on call schedules.
- Cold and warm transfers between the caller and our client as per the script.
- Performs other duties as required
Required Skills and qualifications:
- Advanced spelling and grammar skills in both French and English. Must be able to write messages without auto correct.
- Previous experience in a call centre and/or customer service is an asset
- Strong computer skills and able to multitask between various programs and websites
- Must have open availability Monday to Sunday from 8:00am 11:00pm
- Must have own computer and ability access to route/modem to have a hardwired internet connection (Not only Wi-Fi) as position will be remote once fully trained
- Proficient in MS Outlook, Word and Excel
- Able to manage and complete tasks with little to no supervision