About the Role
Bilingual Customer Service Representative
Location Westmont, ILLINOIS, US
Category Customer Service/Call Center
Bilingual Customer Service Representative with Remote
Our “A” rated auto insurance client located in the Western Suburb is seekingBilingual (English/Spanish) Customer Service Representatives to help their growing company.
Position Summary:
Answer incoming calls from callers to generate new loss reports on auto claims. Must project a professional company image through phone interaction.
Full-Time, Temp-To-Hire (37.5 hrs/ week)
Must train in-person for 2 weeks before moving to fully remote
Pay Rate: $17/hr
- Schedule 1: Tuesday Friday: 11:30AM 8:00PM ; Saturday: 8AM 4:30PM (off on Sunday and Monday)
Job Responsibilities:
- Inbound/Outbound calling
- Answer phones and respond to customer requests
- Process automobile claims with established procedures and guidelines
- Transfer customer calls to appropriate staff
- Follow processes and procedures indicated by management
- Function comfortably in afast-paced, inbound call center environment
- Use of multiple computer applications
- Other duties as assigned
Job Qualifications:
- 1-2 years previous customer service experience, high school diploma or GED
- Strong computer skills
- Must have strong analytical, organizational and interpersonal skills
- Should have good comprehension, listening, written and verbal communication skills
- Ability to work in high-call volume call center environment
- Type 30 WPM
- Ability to service up to 150 calls per day
- Positive friendly demeanor
- Ability to handle diverse people and deliver excellent customer service
- Great communication skills and keyboard skills as well as the ability to work with others in close manner
- Impressive telephone etiquette.
- Must be Bilingual (English/Spanish)
- Must be willing to work flexible schedule