Job Description
Customer Service Representative
WEST VALLEY CITY, UT
Worksite Remote
Job Type Temp
Pay Rate $16.63 – $19.25 / Hourly
Description
We are recruiting to fill 10 Long term contract, remote/work from home Medical Call Center positions!
This is a very rewarding position with a top client of ours that we have been working with for years+! You will be handling inbound calls from patients regarding their medical bills and insurance coverage.
Details:
Hours of Operation: The office is open Monday through Friday 8:00 am to 6:00 pm Mountain Standard time (must be able to work an 8 hours shift within this time frame that will be assigned after training is complete.)
Training: Training is paid and will be Monday-Friday from 8:30 am until 4:00 pm MST for the first 3 weeks. (No time can be missed during training)
Pay: Hourly pay is $16.50-$17.50, paid on a weekly basis. Pay is determined based on experience. Recent and at least 2 years’ experience working in a call center setting, assisting patients with questions surrounding their medical bill, such as Insurance coverage, deductible questions, procedural codes, etc. may yield the $17.50.
Job Description:
Your day to day role will include:
Responds promptly to inbound calls from client hospitals regarding billing questions.
Answers patient inquiries by clarifying desired information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues.
Gathers and enters patient information into hospital host system.
Directs inbound callers to the appropriate company contact.
Experience we Need to see on your resume: Recent Experience In a call center setting and medical experience in the form of billing, not patient care. We need to see, clearly stated, experience calling on insurance verification, coverage questions, benefits, medical billing/coding and/or deductible questions.
Requirements:
Ability to undergo a criminal background check, email photo of High School Diploma, GED or Transcripts and complete a drug screen testing.
Ability to work from home in a quiet setting with a strong Wi-Fi connection and a workspace to accommodate two monitors and a computer. Equipment will be provided.
Requirements
Customer Service