About the Role
Bilingual Work At Home-Customer Service Representative-Healthcare
Location: Work@Home Kansas (CST)
C: 2.20
Job Code : REQ-003593
Work@Home Kansas (CST)
Job Description
Sagility combines industry-leading technology andtransformation-drivenBPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job Description:
Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.
Join Our Team and S.O.A.R!
S-Spark CuriosityO– One Team, One DirectionA– Action for Results,R– Right by Right Purpose
We pride ourselves on shaping careers. We have immediate openings foraCall CenterCustomer ServiceRepresentative.Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.
Benefits of working with Sagility include:
- $14.00/hr
- $15.00/hr Bilingual
- Performance incentives
- Paid training within a state-of-the-art video training environment
- A comprehensive health plan after 90 days of employment
- Employee wellness and engagement programs
- A Real opportunity to grow your career – 90% of our Leaders started their career as a Customer Service Representative
Responsibilities:
- Answer all incoming calls promptly and manage them both effectively and efficiently
- Research to provide the most effective solution to resolve customer issues.
- Document all calls
- Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
- Work to achieve daily team quality and customer satisfaction goals
What we are looking for:
The ideal Sagility candidate will possess the followingcharacteristics:
- Unwavering commitment to giving perfect effort
- Punctual and dedicated
- Thrives in a fast-paced environment
- Comfortable navigating between various applications on a computer
- Drive to exceed the callers? expectation
- Build current skillset
- Musthave a positive attitude
- The belief that teamwork is crucial to being successful
- Previous healthcare experience is a plus.
- Previous call center experience is a plus
Requirements:
- 18 years of age or older
- High School Diploma or equivalent
- 1 year in 1 Job, preferably in a call center customer service environment
- Reliable Attendance-No Missed Time in First 90 days
- Ability to type 25 wpm
- Proven oral and written communication skills
- Comfort with desktop computer system
- Hardwired internet connection with speeds greater than 10MB Upload and 25MB Download
- Secure, private work area at home
- Flexibility in schedule availability-Hours of Operation Monday-Saturday