About the Role
Bilingual Customer Service Representative – Pension
Location: Mississauga, Ontario Canada – Remote
Job Description
Our longstanding client in the Mississauga area is looking fora Bilingual Call Centre Representatives to join their team. The successful candidate must speak English and French.
This is currently a fully remote opportunity. You must be located within the GTA/surrounding areas
Training hours: 8:30am-5pm
Schedule once training is completed: 11:30am-8:00pm
Hourly Pay Rate: $23.00
Contract to start, with potential to be taken onto client payroll
Duties and Responsibilities
Respond to inquiries from plan participants using plan specific information in a PC Windows environment
Write up telephone call records where appropriate, addressing the content of plan participant
Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative
Request plan materials be sent to participants
Qualifications
Excellent oral and written communication skills with a particular emphasis on articulation and grammar
Bilingual English, French oral and written
Must have at least 2 years of Call Centre experience
Excellent customer service skills
Work experience in a service oriented environment
Ability to interact with peers and plan participants
Organizational skills, with the ability to handle multiple tasks simultaneously
Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants
Listening skills
Ability to work effectively in a team environment
Judgment and decision making skills
Working knowledge of pension and investment plans is an asset