Job Description
Bilingual Financial Eligibility Specialist
Remote USA
Full time
R1516
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!
Job Description
A bit more about this role:
Financial Eligibility Specialists play a key role in supporting members to access the care they want, need, and deserve. You’ll get really good at understanding federal and state programs and which members qualify for them. You’ll demystify often confusing processes like enrolling in Medicaid by assisting members during the application process. You’ll also be an important part of helping us connect members with local social services through outreach and follow-up communication.
This is a fast paced company that will come with ebb, flows, and last minute changes. A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. We often require management of several tasks at once so enthusiasm and organization are key.
Responsibilities will include:
- Conducting outreach via mail and telephone to educate and inform members of available state and federal benefits (i.e. Medicaid, LIS, and SNAP)
- Supporting members to enroll in these programs by completing the necessary paperwork from start to finish and following up with agencies, as needed
- Answering inbound calls to answer members’ questions
- Triaging incoming referrals for members with social needs
- Working hand-in-hand with other Devoted teams to address member needs
- Conducting additional outreach for members, as needed
- Meeting or exceeding performance and quality goals
- Providing inbound call support for members who need Social Services Support
Attributes to success:
- Great communication skills – you’ll be talking and emailing with a lot of different stakeholders
- A desire to exceed goals
- Things move swiftly at a startup – enjoying a fast paced environment is key
- Understanding urgency and having the ability to juggle multiple priorities
- You follow up relentlessly
- You can see the process and ways to make it better
- Ability & agility to multitask – you may be asked to do several things and need to change plans mid day
- You’re a great team player with a can do attitude
Desired skills and experience:
- Previous experience in Medicaid/SNAP/LIS required
- Fully bilingual in both English and Spanish & Haitian-Creole a plus
- Proficient in technology – you’ll be working with lots of new tools
- Fast learner and independent
- A history of being organized and having high attention to detail – it’s the little things that matter