Job Description
Title: Bilingual (French and English) Customer Service Representative – Remote
Location: Mississauga, Ontario, Canada
Job Type
Contract
Industry
Real Estate
Language
English, French
Work Arrangement
Remote
Job Description
Our client within the Real Estate Law industry is looking for Bilingual Customer Service Representatives to join their team.
- Fully remote position with the possibility of transitioning to a hybrid work arrangement.
- Office located in Mississauga.
- Must be available to work between 9:00 AM -8:00 PM. (Shift to be determined)
- Temp to perm employment opportunity.
- Potential for growth and advancement within the organization.
- Pay Rate: $22.00 per hour
Primary Responsibilities:
- Engage with internal and external stakeholders through various communication channels.
- Cultivate and sustain relationships with clients, delivering exceptional customer service by addressing inquiries, managing title insurance orders, and promptly resolving client concerns.
- Evaluate client needs and ensure their satisfaction.
- Manage client complaints, propose suitable solutions and alternatives within specified timelines, and follow up to ensure resolution.
- Demonstrate the ability to handle challenging clients, de-escalate tense situations, and diplomatically resolve customer issues in a professional manner.
- Perform additional duties as necessary or assigned.
Qualifications:
- Demonstrated experience in providing outstanding customer service.
- Proficiency in both written and verbal communication in French and English is required.
- Strong telephone communication and active listening skills.
- Highly professional demeanor with a strong customer service orientation.
- Proficient analytical skills and the ability to problem-solve independently.
- Excellent written and oral communication skills.
- Exceptional multitasking, organizational, and time management abilities, including meticulous attention to detail and the capacity to prioritize tasks and meet deadlines.
- Previous experience in real estate, preferably in a law firm or title insurance setting.
- Familiarity with commercial and residential real estate practices.
- Adaptability and a team-oriented approach to working under pressure with minimal supervision to meet tight deadlines.
- Proficiency in computer skills, including comprehensive knowledge of Microsoft Office, Teraview, Conveyancer, econveyance.
- Availability to work flexible shifts, including evenings, and willingness to work overtime when necessary.