Join Alorica’s at-home team as a Bilingual Spanish Customer Service Representative, helping clients resolve healthcare-related concerns with professionalism, empathy, and efficiency—all from your own home.
About Alorica
Alorica is a global leader in customer experience, serving the world’s largest brands with tens of thousands of employees across 18 countries. With Alorica-at-Home, you’ll enjoy career opportunities in customer service, tech support, recruiting, training, and more. We’re proud that 70% of our leaders are promoted from within, and we invest in our people through our non-profit Making Lives Better with Alorica (MLBA)—supporting employees, families, and communities.
Schedule
- Full-time, remote role
- Must reside in one of these states: AL, AR, FL, GA, ID, IA, KS, MD, MI, MO, NE, NC, OK, SC, TN, TX, UT, VA, WV
Responsibilities
- Assist customers with healthcare product/service issues via phone and chat
- Document call-related information for reporting and compliance
- Maintain and update customer account information
- Upsell or recommend enhanced services as appropriate
- Deliver professional, empathetic, and solution-focused service
Requirements
- Verified bilingual fluency: Spanish & English
- High school diploma or GED
- Prior customer service experience preferred
- Strong computer skills with ability to navigate multiple systems
- Familiarity with Microsoft Office (Word, Excel)
- Excellent communication, listening, and comprehension skills
- Quiet, distraction-free home office setup
- Reliable wired internet: minimum 10 Mbps down / 3 Mbps up (DSL or cable only; no Wi-Fi, hotspots, or satellite connections)
Pay & Benefits
- Pay: $18 per hour
- Health, dental, and vision coverage (HSA option available)
- Paid time off, holidays, and sick leave
- Daily or weekly pay options
- 401(k) retirement plan
- Paid training and tuition reimbursement
- Leadership development programs
- Employee discounts (groceries, travel, insurance, phone plans, wellness, pet supplies, etc.)
- Employee assistance program and voluntary benefits
This is your chance to build a stable, rewarding career in customer experience while working from home and making a positive impact for healthcare clients.
Happy Hunting,
~Two Chicks…