Job Description
Bilingual Licensed Medicare Supervisor
Work At Home
Immediate
Job Description
Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately hiring a Bilingual (English & Spanish) Licensed Medicare Supervisor to work from home, we want you! Our Bilingual Licensed Medicare Supervisor is responsible for providing guidance and support to member services representatives handling outbound interactions.
Responsibilities
- Accountable for the daily, weekly, and monthly activities of all team members.
- Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met.
- Ensures compliance with policies, procedures, and state and federal regulations.
- Monitor performance and provide coaching and feedback to team members.
- Assists the team with escalated calls as needed.
- Monitors team chat to answer questions and discuss project priorities with the team.
- Assist Workforce Management in developing and managing schedules.
- May be managing local and remote team members.
- Monitor and evaluate teams calls on a daily/weekly basis.
Basic Qualifications
- Proficient in both English and Spanish.
- Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team).
- Experience managing employee performance including coaching to call center metrics.
- Must have Health Producer License in Washington, Oregon, and California
- Valid AHIP Certification or NAHU Certification is also accepted in lieu of AHIP.
- Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of M-F 8a-8p PST, beginning October 1 December 7 client HOOPS are 8-8p PST 7 days a week
- Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.).
- Experience with support channels including telephone, email, and chat.
- Excellent verbal and written communication skills.
- High school diploma or equivalent.