Job Description
Bilingual Member Service Representative
Work At Home
Job Description
Position Disclaimer! We do not hire in the following states: CA (California), NY (New York) WA (Washington D.C)Our software is not compatible to work with MacBook or ChromeBooks Innovative, Dynamic, Fast Paced and Collaborative, these are just some of the phrases that our employees use to describe us. Don’t just take it from us though, become a part of BroadPath and experience our Culture of Constant Connection! You’ll love our high speed & connected culture here at BP; embrace it through our concerts, magic shows, trivia nights, group chats and our Bhive platform – it’s one of a kind! All you need is your laptop to get started! Broadpath is excited to be hiring Bilingual Member Service Representatives, apply today!
Responsibilities
- Meaningful connections will be made here, you will advise and resolve any customer needs, and approach each interaction in an empathetic, and efficient manner
- Assist with inquiries regarding pharmacy issues from members, providers, and pharmacy representatives
- You will exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
Basic Qualifications
Money & Perks!
- Competitive Salary
- $100 Training Bonus; complete training and your first week of Production with 95% attendance to qualify
- Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
- Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
- Uncapped Employee Referral Program & Weekly Pay Days!
As our ideal candidate, you are organized, willing to expand your and grow your career (we love internal promotions). And like us, you’re gritty, embrace coaching, innovative, and are culture focused.
- Minimum of 6 months recent Customer Service Experience
- Minimum of 6 months inbound Call Center Experience
- Minimum of 6 months Healthcare Call Center Experience OR Strong Healthcare Knowledge
- Must Speak English/ Spanish Fluently
BYOD Bring Your Own Device: you are responsible for providing:
- Laptop or Desktop computer with over 3.9G memory
- Mouse & Keyboard (corded/wired)
- Ethernet cable long enough to plug into your personal modem or router for a hard-wired internet connection
- Reliable internet with 15 Mbps download and 5 Mbps upload speed
- 1 Monitor (minimum 19)