Help members access life-changing health support through clear communication, empathy, and proactive problem-solving. This role blends outbound engagement and inbound care, guiding members through enrollment, answering questions, and supporting their journey inside a digital health platform.
About Vida Health
Vida Health is a virtual care platform focused on chronic condition management and whole-person health. Members receive access to evidence-based programs, coaching, and tools at no cost through their employer or health plan. The mission is simple: help people live healthier, happier lives with support that meets them where they are.
Schedule
Full-time
Remote (US)
Bilingual English/Spanish required
Responsibilities
- Conduct outbound outreach to introduce and enroll members into Vida’s programs
- Handle inbound calls, assessments, and member questions
- Build rapport and use motivational interviewing to support member engagement
- Guide members through app/navigation support and program features
- Document all interactions accurately in company systems
- Maintain HIPAA compliance and member privacy
- Troubleshoot issues and escalate when needed
- Deliver exceptional member service grounded in empathy and efficiency
- Support training, scripting, and process improvements as needed
- Meet performance goals across inbound and outbound activity
Requirements
- High school diploma required; Associate’s or Bachelor’s preferred
- 2-3 years customer service or call-center experience (healthcare ideal)
- Fluent in English and Spanish (written and verbal)
- Strong communication and active-listening skills
- Problem-solving mindset with patience and professionalism
- Experience with CRM/ticketing systems
- Ability to work in a fast-paced environment and meet KPIs
Compensation
$23/hour
Benefits
- Work-from-home flexibility
- Mission-driven culture focused on improving member wellness
- Growth and learning environment
Support people on their health journey and be the friendly, skilled voice that helps members feel seen, supported, and guided.
Happy Hunting,
~Two Chicks…