Job Description
Bilingual Operations Support Coordinator – Spanish (Remote in New York State)
Job LocationsUS-NY-New York | US-NY-New York | US-NY-Rochester | US-NY-Albany | US-NY-Syracuse | US-NY-Jamaica Queens | US-NY-Bronx | US-NY-Yonkers | US-NY-White Plains
Requisition ID2023-93847
# of Openings 45
Job Function Call Center Operations
Job Schedule Regular Full-Time
Job Introduction
Maximus is currently hiring for Bilingual Operations Support Coordinators! This position will provide direct support to our NYIAP program.
About the NYIAP (New York Independent Assessor Program):
Maximus has partnered with the New York State Department of Health to establish the New York Independent Assessor Program (NYIAP) for New York State Medicaid consumers who want to receive personal care services or community-based long-term services and supports.
NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services. Independent Practitionersphysicians, nurse practitioners, and physician assistantsconduct clinical appointments to determine if the individual is medically stable to receive services in the community.
The information collected from the assessment and clinical appointment is used by local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care plans to develop the individual’s plan of care and make determinations regarding the services the individual may receive.
Education and Experience Requirements
Job Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
- Verify HIPPA information
- Other administrative duties as assigned
Minimum Requirements:
- High school diploma or equivalency
- 1+ year of experience working in a customer service environment
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Must read, write, and speak Spanish in addition to English
Home Office Requirements:
- Candidates must have their own cell phone
- Candidate must provide their own computer
- Windows10 or MacOS (Catalina (10.15); MacOS Big Sur (11); MacOS (12.5) or newer)
- USB plug and play wired headset with a microphone
- Reliable high-speed internet service
- Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mbps upload speeds