About the Role
Bilingual Patient Support Specialist – remote
Updated: Yesterday
Location: Atlanta, GA, United States
Job ID: 6933
Description
You’re a proactive problem-solver and have the ability to make customers feel like your friend.
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
You will:
- Provide timely and accurate responses to inbound calls, emails, and other communications from customers
- Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
- Identify and resolve customer issues or escalate to appropriate internal teams as needed
- Maintain detailed and accurate records of customer interactions and transactions in our contact center software system
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
Essential Requirements:
- High school diploma or equivalent
- Bilingual (English/Spanish) – must be able to read, write and speak
- 1-3 years’ experience in customer service, call center operations or related fields
- Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences
Desired Requirements:
- Bachelor’s degree
- Experience in the pharmaceutical or healthcare industry
- Willingness to work flexible hours, as needed