Use your voice to help people get the care they deserve. Join a mission-driven team transforming pharmacy benefits with empathy and clarity.
About Rightway
Rightway is reimagining pharmacy benefit management (PBM) with a transparent, human-first platform that simplifies care for employers and their employees. Our app combines medical, pharmacy, and virtual care into one intuitive experience, helping members navigate healthcare with the support of real experts. Backed by over $205M in funding, we’re building a better front door to healthcare.
Schedule
- Full-time
- 100% Remote (US-based)
- Must be authorized to work in the U.S.
- Flexible scheduling with multiple shift blocks available, including weekends
What You’ll Do
- Answer and document calls and messages from members, pharmacies, and providers
- Assist with benefit inquiries, claim reviews, and prescription processing
- Serve as a problem-solver and advocate for members and their families
- Maintain detailed records in call tracking systems
- Support pharmacies with claims adjudication and benefit verification
- Collaborate across operations to continuously improve member support
What You Need
- Fluent in English and Spanish (verbal and written)
- National Pharmacy Technician Certification (PTCB or NHA)
- 3–5 years in a healthcare, PBM, or health plan call center role
- Detail-oriented and analytical with strong communication skills
- Familiarity with benefits adjudication, member navigation, and issue resolution
- Bachelor’s degree preferred or equivalent relevant experience
Benefits
- $21–$22/hour based on location
- Flexible scheduling options
- Remote-first culture
- Inclusive and mission-driven team environment
- Growth opportunity in a fast-scaling PBM operation
Be the compassionate expert guiding patients through their pharmacy journey.
Support better outcomes. Solve real problems. Speak with purpose.
Happy Hunting,
~Two Chicks…