Job Description
Title: Bilingual Pharmacy Technician: Medication Adherence – Remote
Location: United States
Full-Time
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!
Job Description
A bit about this role:
As our Pharmacy Tech, you will have the opportunity to be the pharmacy technician you’ve always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the pharmaceutical care journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain and pay for their medication. You will be an integral part of the clinical pharmacy team, empowering our members to meet their health goals and live healthier lives.
Responsibilities will include:
- Conduct assessments of medication adherence patterns, including factors contributing to non-adherence
- Provide counseling about how to take medications correctly
- Provide medication refill reminders
- Deliver education about financial assistance programs (Federal, state, and private) for medication out-of-pocket costs
- Engaging with providers to coordinate prescription refills and renewals
- Engaging with pharmacies to coordinate prescription fulfillment
- Helping identify members who may be at-risk for medication non-adherence Identifying and acting to address specific drivers of medication non-adherence
- Serving as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharing
- Assisting members with enrolling in medication co-pay assistance programs
- Scheduling member appointments with our clinical pharmacist or clinical guides for medication adherence issues or medication reconciliation
- Maintaining documents and grids to track clinical pharmacy interventions and oversight responsibilities
Attributes to success:
- Desire and ability to listen and engage with our members in a telephonic setting
- Customer service is built into the very fibers of your being
- Experience working as part of a multidisciplinary care team
- Comfort with multi-tasking: you’ll be speaking with members and typing notes at the same time
- You’re a great team member with a can-do attitude; you’re self-reflective
Desired skills and experience:
- Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this field – Required
- Experience caring for Medicare patients
- A strong desire to continue to work closely with aging patient populations
- Experience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)
- Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill program
- Bilingual in Spanish or Haitian Creole required