Job Description
Title: Bilingual Program Enrollment Coordinator
(Remote)
Location: Remote
Nice to meet you, we’re Vesta Healthcare.
Vesta Healthcare is a startup with a simple mission: Deliver extraordinary outcomes by unlocking the power of caregivers. We enable people through personalized assistance to thrive at home, in their community, by assuring their caregivers have the resources, data, and support they need. We achieve this through a combination of analytics, technology, services, and deep healthcare expertise.
Our program monitors patient health in real-time, identifying issues before they become health events, and helping connect those in need with those who can help. We do this via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics not previously available to health professionals. We are disrupting a $109 billion industry and have recently closed our latest funding round with a blue-chip list of investors.
We’re looking to add to our team of experts who care deeply about our mission.
Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We’re inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).
Our ideal teammate is
A hands-on individual to join as the Program Enrollment Coordinator, reporting to our Enrollment Manager. This teammate will work closely with the Program Enrollment Specialists to help to prospective members join the medical group. You would be responsible for working with potential patients or their caregivers to coordinate virtual telehealth visits between our prospective members and Nurse Practitioners. This includes practicing with the prospective member how to connect to the telehealth platform, calling prospective members to remind them of their visits and rescheduling the appointments when necessary. You will also be responsible for gathering prospective member insurance information or consent when needed. If this resonates, we want to hear from you!
You describe yourself as someone who:
- Works collaboratively with internal departments.
- Has the desire to work at an entrepreneurial company where you have a direct impact on the company’s success.
- Comfortable in a dynamic and always evolving start-up environment
- Has a thirst for solving problems in a fast-paced environment and is detail-oriented
- Is passionate about our mission to improve people’s lives
Qualifications:
- Available to work remotely Sunday – Thursday 9:00 am – 6:00 pm EST (required)
- Fluent in both English and Spanish (required)
- Previous call center experience (preferred)
- Experience with Salesforce CRM (preferred)
- Excellent organizational skills and ability to multitask
- Active listening skills
- Able to identify problems and escalate when appropriate
- Experience using data-driven decisions to drive expansive growth for a large group or entire department
- Ability to coordinate with caregivers, families and patients, as well as internal stakeholders.