Job Description
Bilingual Senior Administration Officer Work From Home – Permanent
Ottawa (ON) Both (on-site & remote)
Duration: Permanent
Salary: From: $45,000.00 To: $48,000.00
Industry: Financial Services & Insurance
Specialization: Administration & Clerical
Language: Fluent French and English
Security Clearance: Criminal Check at time of placement
Job Description
Our private sector client in the Banking industry is currently seeking 5 Administration Officer for permanent roles to work in their Mortgage department. This position will allow you to work from home Monday to Friday during normal business hours.
Roles and Responsibilities
- Process all transactions related to newly created Mortgage files. Transactions may range from processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.
- Ensure that all transactions are processed completed in good order as per set service standards.
- Maintain optimum productivity levels.
- Process, balance, reconcile, check, and correct data in completing a newly funding file to ensure accuracy, completeness, and compliance with operational procedures.
- Respond to, or escalate inquiries from various internal and external clients relating to newly funding file, ensuring that the highest level of customer service is delivered.
- Submit recommendations/ suggests work process improvements to the Assistant Manager, Mortgage Funding.
- Keep abreast of all policies, procedural documentation and updates.
- Participates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their function.
- Look for opportunities to stay engage
Qualifications and Experience
Must have:
- Excellent customer service skills- strong verbal and written communication skills are required in order to deal internal and external clients.
- Excellent organizational and time management skills.
- Bilingual (French) verbal and written communication skills are mandatory.
- Must past credit and background check
Nice to have:
- Post-secondary degree or diploma and 2 to 3 years of related work experience in the administration of bank or trust company products (preferable),