Support clients on their journey to financial freedom through exceptional service, retention, and care.
About Americor
Americor is a leader in debt relief solutions, helping people from all walks of life reduce debt and achieve financial independence. We provide debt consolidation loans, settlement, and credit repair, with a mission rooted in service and support. Recognized as a Top Place to Work, Americor fosters a collaborative environment where employees can grow personally and professionally while making a real difference for clients.
Schedule
- Full-time, 4-day schedule: Friday through Monday
- 10-hour shifts (5:00 AM – 4:00 PM PST)
- Flexibility required: start times may shift between 5 AM – 9 AM PST based on business needs
What You’ll Do
- Handle inbound and outbound client calls with professionalism and empathy
- Maintain accurate CRM records for all client interactions
- Respond to client inquiries promptly via email and chat, ensuring compliance and clarity
- Conduct welcome calls with newly enrolled clients, guiding them through the enrollment process
- Support retention efforts by engaging with clients considering cancellation—re-communicating benefits, addressing concerns, and retaining accounts
- Provide program modifications and account updates when needed
- Follow communication guidelines to ensure consistent, high-quality service
- Meet or exceed performance and retention goals, contributing to team success
What You Need
- Proven experience in client retention—successfully handling cancellation calls and retaining customers
- 2+ years of customer service experience (call center preferred)
- Bilingual in Spanish and English (required)
- Strong communication skills: verbal, written, and active listening
- CRM experience (Salesforce or similar)
- Proficiency with Microsoft Office and Google Suite
- Attention to detail, strong problem-solving skills, and ability to multitask
- Must reside in the United States
Education & Experience
- High School Diploma or equivalent required
- Additional training or certifications in customer service preferred
Benefits
- $22.00–$23.00 per hour (depending on experience)
- Medical, dental, and vision insurance
- Company-paid group life/AD&D insurance
- Paid Time Off, 7 paid holidays + 2 floating holidays
- Flexible Spending/HSA options
- 401(k) match
- Employee Assistance Program (EAP)
- Ongoing training, career advancement opportunities, and referral program
Join a team that helps people build brighter financial futures while building your career in a supportive, growth-driven environment.
Happy Hunting,
~Two Chicks…