Put your English and Spanish fluency to work helping members access the healthcare support they need—all from home.
About UnitedHealth Group / Optum
Optum, part of UnitedHealth Group, is a global organization that delivers care through innovation and technology to improve health outcomes. We’re committed to diversity, inclusion, and health equity while providing meaningful career growth for our team.
Schedule
- Full-time, Monday–Friday, 40 hours per week
- 8-hour shifts between 8:30 am – 8:00 pm EST (assigned after training)
- Occasional overtime as needed
- 3–4 months of paid training, Monday–Friday, 9:00 am – 5:30 pm EST
- 100% remote within Mainland U.S.
What You’ll Do
- Answer 50–70 daily calls from patients or representatives regarding billing, insurance, payments, and account issues
- Process adjustments, refunds, transfers, and manual sales
- Investigate and resolve complex billing concerns and escalate when necessary
- Maintain logs of escalated correspondence and provide updates to leadership
- Navigate multiple systems including Quest Billing and web platforms
- Ensure compliance with HIPAA and all company regulations
What You Need
- High School Diploma/GED
- Must be 18 years of age or older
- 2+ years of customer service or healthcare experience in a call center, office, or medical setting
- Experience handling high call volumes
- Strong computer skills with Windows PC applications
- Bilingual fluency in English and Spanish
- Commitment to full-time attendance during the 90-day training period
Preferred Qualifications
- Healthcare or medical billing experience
- Knowledge of billing/finance and eligibility processes
- Ability to explain complex healthcare information in simple, clear terms
Benefits
- Competitive pay: $17.74 – $31.63 per hour (based on experience and location)
- Comprehensive benefits package including health, dental, vision, 401(k), and stock purchase plan
- Incentive and recognition programs
- Career advancement opportunities
Help members navigate their healthcare with clarity and compassion while building your career in a growing industry.
Apply today and join a team committed to improving lives.
Happy Hunting,
~Two Chicks…