Job Description
Bilingual Servicing Concierge
Job Category: Servicing Concierge
Requisition Number: BILIN001024
Posting Details
- Full-Time
- Locations United States | Remote Corp/Ops
Job Details
Description
Here at Atlantic Bay, we focus on genuinely caring for both our customers and team. We pride ourselves on being adaptable and energetic, especially in fast-paced environments! Our goal is to continuously inspire growth, for each of our team members to reach their goals and aspirations, all the while having fun. We’re in the business of lending peace of mind, whenever, wherever, however.
Atlantic Bay Mortgage Group, recently voted #1 in the nation as the best large mortgage company to work for by National Mortgage News, is seeking a Bilingual Servicing Concierge to join our team.
What you’ll be doing
- Making outbound welcome calls for all newly boarded loans.
- Assisting borrowers with setting up ACH payments with our subservicer, LoanCare.
- Assisting borrowers with understanding where, how and the amount of their first payment.
- Assisting borrowers with navigating our subservicer’s website.
- Fielding inbound calls and email correspondence from Mortgage Bankers and borrowers.
- Performing research and rectifying questions in a timely manner.
- Obtaining payoffs for existing loans in our portfolio.
- Following up on hazard insurance premiums paid to insurance carriers when borrower gets a cancellation notice.
- Assisting borrowers with insurance claim check, PMI removal procedures, and mid-term policy changes.
- Answering escrow questions.
- Performing other duties as assigned.
What you’ll bring
- Ability to speak Spanish is required
- Excellent verbal and written communication skills
- Exceptional customer service skills and the ability to listen empathetically
- Ability to organize and prioritize tasks
- Ability to work well with others as well as independently
- Must be able to solve problems
- Must be reliable, detail oriented, and self-motivated