Use your Spanish/English skills to help people get clear, fast answers—all from home. Join a team that values empathy, precision, and performance.
About Senture
Senture delivers premium customer care for federal, state, and commercial partners. We combine proven protocols with compassionate service to create smooth, stress-free experiences—no matter the complexity.
Schedule
- Full-time
- 100% Remote (US-based)
- Paid training (assessments required on a computer/laptop)
- All equipment provided
What You’ll Do
- Handle inbound and outbound calls in Spanish and English with professionalism and care
- Verify and update customer information; document every interaction in web-based tools
- Follow client-specific guidelines to resolve billing, benefits, and general inquiries
- Identify opportunities to educate callers and improve the customer experience
- Conduct follow-ups and outbound surveys as needed
- Meet quality, accuracy, and schedule adherence targets
What You Need
- High school diploma or GED (proof required at offer)
- Fluent Spanish and English (reading, writing, comprehension)
- Prior call center or customer service experience highly desired
- Strong communication, active listening, and multitasking skills
- Confident using computers, search tools, and multiple tabs/windows
- Able to sit for extended periods and pass background, drug screen, pre-employment testing, and internet speed test
Work-From-Home Setup
- Hardline high-speed internet (fiber/DSL/cable); program speed minimums must be met
- Not allowed: hotspots, satellite, Wi-Fi/wireless-only internet
- Quiet, enclosed workspace with zero distractions
Benefits
- Competitive pay
- Paid training
- Growth and development opportunities
- Company-provided equipment
- Supportive, mission-driven culture
Open roles go quickly—apply while training cohorts are forming.
Bring your bilingual superpower to a team that turns stressful moments into solutions.
Happy Hunting,
~Two Chicks…