Help people nationwide with clear, compassionate support—in both Spanish and English. Join Senture’s fully remote team to handle inbound and outbound calls for federal, state, and commercial clients while following established protocols and quality standards.
About Senture
Senture delivers premium customer care for public- and private-sector programs, combining rigorous training, clear procedures, and a people-first culture. Representatives use modern web tools and knowledge bases to solve problems quickly and accurately.
Schedule
- Full-time, remote
- Paid training provided (computer or laptop required for assessments)
- Shift adherence required; schedules may vary by program
What You’ll Do
- Answer and resolve customer inquiries in Spanish and English with professionalism and empathy
- Verify and update caller records; document every interaction in the CRM
- Navigate multiple browser tabs and knowledge bases to follow client-specific steps
- Conduct follow-up and outbound survey calls when needed
- Use contact center metrics to maintain quality, accuracy, and productivity
What You Need
- High school diploma or GED (proof required at offer)
- Fluency in Spanish and English (reading, writing, speaking)
- Prior call center or customer service experience preferred
- Strong multitasking, web navigation, and written/verbal communication skills
- Ability to sit for extended periods and pass a background check, drug screen, pre-employment testing, and internet speed test
Work-From-Home Requirements
- Non-cellular high-speed internet: Fiber, DSL, or cable only
- Hotspots, satellite, Wi-Fi–only, and other wireless home internet are not allowed
- Must meet program-specific speed requirements
- Senture provides all equipment
Benefits
- 100% remote, work-from-home role
- Paid training with growth and development opportunities
- Serve a meaningful public mission across diverse programs
Assessments are required—complete the “Digital Interview” from a computer or laptop to be considered.
Bring your bilingual skills to a mission-driven team—and make every call count.
Happy Hunting,
~Two Chicks…