About the Role
Bilingual- Spanish Customer Service Representative
Frontline Call Center is now seeking qualified applicants to work from home!
We have Openings for our Dedicated Support Bilingual Team –
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.
Job Description
As a bilingual dedicated support agent, you will be responsible for supporting one of our dedicated accounts. This position entails handling inbound calls, emails, or chat support for a single account. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document it inside the appropriate system.
Qualifications
- Must be fluent in reading, writing, and speaking Spanish.
- Excellent verbal and written communication skills.
- Ability to deal with upset customers and de-escalate the situation.
- Provide empathy and call control.
- Exceptional attention to detail and ability to multitask.
- Ability to navigate through multiple systems with your computer.
- Technical abilities are sufficient to install/uninstall programs and troubleshoot your own equipment.
Preferred Qualifications
- Previous Call Center experience.
- Customer Service Experience.
- Experience in a high call volume environment.
- Previous experience working remotely.
- Basic Technical Support Experience.