About the Role
Title: Bilingual Spanish/ English Insurance Customer Service Representative
Location: USA-
Job Description: Bilingual Spanish/ English Insurance Customer Service Representative
Req ID#: 387176
Remote, Any Location, US
**Bilingual Spanish/ English Insurance Customer Service Representative**
Customer Service
**Bilingual Spanish/ English Insurance Virtual Customer Service Agent**
Te gusta ayudar a los dems? Eres fluido en ingls y espaol?
Become a **Bilingual Customer Service Agent** by joining an elite team that supports industry-leading insurance clients.
Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example, 84% of our managers are internal promotions.
Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members.
**A fantastic opportunity**
The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.
**You’ll Enjoy**
An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
**Responsibilities:**
+ Handle inbound service calls
+ Drive customer satisfaction through voice, chat, and/or email communications
+ Navigate through multiple systems and tools
+ Ongoing training and skill development
**Qualifications:**
+ Speak Fluent English and Spanish
+ Strong communication skills, including the ability to navigate between screens while assisting customers
+ Problem-solver with a can-do attitude
+ Eager to advance your career with a reliable company
+ Enjoy working independently and with a team
+ Must be 18+ years of age
+ High school diploma (or GED equivalent)
+ Must pass a background check and drug-screen
+ At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY