Make a difference from home while helping people navigate their healthcare needs.
About Teleperformance (TP)
TP is a global leader in digital business services, partnering with some of the world’s most recognized brands to deliver exceptional customer experiences. With over 500,000 employees speaking more than 300 languages, TP blends high-tech solutions with a human touch to create meaningful and sustainable change for clients, communities, and the environment.
Schedule
- Remote position (must reside in TN, TX, FL, PA, or MI)
- Full-time hours with paid training
- Must be fluent in English and Spanish
What You’ll Do
- Connect with customers via phone, email, chat, and/or social media to resolve inquiries
- Calmly de-escalate and resolve issues, escalating when necessary
- Process payments and maintain accurate call records for auditing and reporting
- Provide feedback on recurring issues and suggest improvements
- Upsell when required
What You Need
- 6+ months of customer service experience preferred
- Must be 18+ with a high school diploma or GED
- Fluent in both English and Spanish
- Typing speed of at least 30 wpm
- Strong verbal and written communication skills
- Problem-solving abilities and comfort navigating Windows systems
- Organized with strong prioritization skills
Work from Home Requirements:
- Internet: Minimum download 50 Mbps / upload 10 Mbps, no packet loss, ping under 50ms
- No satellite, mobile, P2P, or VPN connections
- Proof of internet speed required
- Clean and quiet workspace
Benefits
- Competitive wages
- Full benefits (medical, dental, vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
Bring your skills, empathy, and dedication — and see where your TP journey can take you.
Happy Hunting,
~Two Chicks…