Help members prioritize their health by scheduling free in-home or virtual evaluations. You’ll lead high-volume outbound calls in Spanish and English, use clear scripts, and turn objections into appointments—while earning incentives for consistent performance.
About Senture
Senture supports federal, state, and commercial programs with premium customer care. The team combines paid training, clear protocols, and growth paths so representatives can deliver accurate, compassionate support at scale.
Schedule
- Full-time, remote
- Call center hours: Mon–Fri 8:00 AM–8:00 PM EST; Sat–Sun 9:00 AM–5:30 PM EST
- Mandatory paid training: 2 weeks, 100% attendance required
- Equipment provided by Senture
What You’ll Do
- Make ~50 outbound calls per hour using an auto-dialer; handle limited inbound spillover
- Explain and schedule free in-home or virtual health evaluations with licensed providers
- Follow approved Spanish/English scripts; navigate prepared rebuttals to overcome objections
- Use multiple systems to schedule, reschedule, or cancel appointments as needed
- Meet daily targets for appointments, calls, handle time, and productivity
- Protect member privacy (HIPAA) and escalate complaints appropriately
- Join peer coaching sessions and complete overtime when business needs require
What You Need
- High school diploma or equivalent
- Bilingual Spanish/English (read, write, speak)
- Drive to succeed in a results-focused outbound environment; sales experience preferred
- Strong communication, friendly phone presence, and confidentiality mindset
- Proficiency working across multiple computer systems and tabs
- Prior high-volume call center and auto-dialer experience strongly preferred
- Authorized to work in the U.S.; pass pre-hire testing, background check, and drug screen
- Provide two valid IDs and proof of education at onboarding
Work-From-Home Requirements
- Reliable cabled internet: 20 Mbps upload, 5 Mbps download, latency ≤ 100 ms
- No satellite, cellular, hotspot, or Wi-Fi-only connections
- Quiet, secure workspace; you supply furniture
- Adhere to schedule and security standards
Benefits
- Base pay: $13/hour
- Scheduled pay increases with tenure
- Monthly incentives starting the first of the month after training; earn up to $1,125/month (up to ~$7/hour extra) based on hours worked and appointments-per-hour performance
- PTO, competitive benefits, growth and development opportunities
- Fully remote with equipment provided
Assessments are required—complete the “Digital Interview” from a computer or laptop to move forward.
Help members take control of their health—and get rewarded for results.
Happy Hunting,
~Two Chicks…