Job Description
Title: Bilingual (Spanish-speaking) Customer Service Specialist – Remote
Location: Oregon; Washington, United States
Full-Time
Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program convert your recognition points into gift cards
Employee Assistance Program offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual
To join our team as a Spanish-speaking Customer Service Specialist! We are looking to expand our Residential Program Team in Oregon and Southwest Washington delivering customer support services on behalf of an Oregon-based non-profit client. In this role, candidates will be part of a program delivery team supporting innovative energy conservation and renewable energy programs to customers throughout the Oregon and Southwest Washington. This candidate will:
- Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
- Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
- Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
- Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
- Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
- Address disputed rebate claim data and route appropriately if necessary.
- Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
- May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.
Please note: Candidates considered must reside in Oregon or SW Washington. Fluency in both English and Spanish is required. Reliable transportation is a plus.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this career opportunity, you’re a great fit if you can
- Maintain strong ongoing communications (English and Spanish) with customers and contractors to identify opportunities to connect customers with the best programs to fit their needs.
- Investigate and resolve customer issues or concerns promptly, ensuring a positive customer experience while adhering to company and client customer service delivery expectations.
- Contribute to continuous customer experience improvement initiatives.
- Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing.
- Effectively coordinate regularly with internal and external cross-functional teams.
- Remain detail-oriented, organized, and reliable while having compassionate and patient phone and email etiquette.