About the Role
Bilingual Tier 1 Support
atlanta, georgia(remote)
$19 – $19.01 per hour
temp to perm
high school
category office and administrative support occupations
reference AB_4604709
Work From Home!!
A customer service representative supports customers by providing helpful information answering questions and responding to complaints. Respond promptly and professionally to incoming telephone calls chats and ticketsRespond promptly and professionally to incoming telephone calls chats and tickets. Must be Spanish bilingual Must pass assessments!!! Must Be local!!!!
salary: $19 – $19.01 per hour
shift: First
work hours: 8 AM – 1 AM
education: High School
Responsibilities
A customer service representative supports customers by providing helpful information answering questions and responding to complaints.
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products services and features.
Primary Responsibilities:
- Respond promptly and professionally to incoming telephone calls chats and tickets
- Assist with order problems exchanges edits and tracking.
- Develop a knowledge of products services etc and effectively convey this information to customers
- Understand and resolve compliance issues in accordance with policies and procedures
- Be an active team member and support overall teamwork and morale
- Adhere to all established procedures policies and safety rules
- Maintain established performance levels
Qualifications:
- Completed Secondary Education
- Experience working in the insurance industry and customer service related work
The essential functions of this role include:
- working weekends
Skills
- Call Center Support (2 years of experience is preferred)
- Basic Computer Skills
- Basic Software Skills
- Typing Skills
- Active Listening
- Interpersonal Sensitivity
- Spanish (3 years of experience is required)
- Empathy
- Customer support
- Customer Service
Qualifications
- Years of experience: 2 years
- Experience level: Experienced