Join a mission-driven team dedicated to making mental healthcare accessible and stigma-free. In this role, you’ll bring empathy, expertise, and problem-solving skills to help patients and providers navigate the complex world of healthcare billing.
About Rula
At Rula, we believe mental health is just as important as physical health. Our mission is to create a world where mental healthcare is embraced as a vital part of overall well-being. By combining evidence-based care with compassion, we empower individuals to take charge of their mental health and reach their full potential.
Schedule
- Full-time, remote (U.S.-based only)
- Excludes candidates residing in California or Washington
- Flexible working hours with healthy work-life balance
What You’ll Do
- Review case files, insurance policies, and claims to ensure accuracy and compliance
- Apply expertise in denial language, claim lifecycles, and CARC codes to resolve escalated issues
- Partner with cross-functional teams to deliver clear, empathetic patient communication
- Support continuous improvement by spotting opportunities to refine processes
- Collaborate with vendors and internal teams to streamline billing operations
What You Need
- 2+ years of experience in healthcare billing, insurance, or patient relations
- Proficiency with EHR and billing systems (AdvancedMD preferred)
- Strong understanding of claim processing, appeals, and recoupment
- Critical thinking skills to evaluate complex cases and recommend solutions
- Attention to detail and ability to multitask in a fast-paced environment
Preferred Qualifications
- Experience in mental/behavioral health billing and collections
- Familiarity with Zendesk, Salesforce, and intermediate Excel/Google Sheets
- 2+ years of experience working with offshore vendors
Benefits & Compensation
- Salary: $60,700 – $67,800 per year (with equity; no bonus for this role)
- 100% remote work environment
- Comprehensive health, dental, and vision benefits
- 401(k) plan access
- Generous PTO, plus 2 company-wide shutdown weeks annually
- Paid parental leave for all parents (birthing, non-birthing, adoptive, foster)
- Employee Assistance Program (EAP)
- Home office stipend for new hires
- Quarterly team-building stipend
- Wellness events and lunch & learns
- Employee resource groups and community networks
Step into a role where your skills support both patient care and organizational impact. Apply today and help reshape the future of mental health support.
Happy Hunting,
~Two Chicks…