Help customers move confidently through Bitcoin on Cash App, from on-chain transactions to Lightning, without the confusion or stress. If you can investigate transactions, explain blockchain like a human, and deliver calm, high-quality support at speed, this role is for you.
About Cash App (Block)
Cash App is part of Block and has grown from a peer-to-peer payments idea into a financial ecosystem that helps customers send, spend, invest, borrow, and save. Block’s mission is to make money more relatable, instantly available, and universally accessible, serving 50+ million monthly active Cash App customers.
Schedule
- Remote (U.S.)
- Location listed: Portland, OR, US
- Posted: 01/02/26
What You’ll Do
- Deliver excellent customer support through voice, messaging, and email
- Support customers with Bitcoin transactions across on-chain and Lightning
- Help with wallet management and account security questions
- Investigate transactions using blockchain explorers and tracking tools such as mempool.space and blockchain.com
- Solve issues related to platform features and services, collaborating across departments when needed
- Identify urgent issues and escalate appropriately
- Stay current on Bitcoin and broader crypto market developments to better support customers
What You Need
- 2–3 years of customer service experience, preferably in fintech
- Track record of consistently hitting KPI targets (AHT, adherence, QA, CSAT, resolution rate)
- Excellent written and verbal English communication skills
- Foundational understanding of:
- Bitcoin transactions and blockchain technology
- Crypto security principles
- Blockchain explorers and transaction tracking
- Ability to type 50+ WPM and juggle multiple interactions efficiently
- Familiarity with CRM systems such as telephony tools, ticketing systems, and chatbots
- Ability to explain complex concepts in simple, clear terms
- Strong active listening, attention to detail, and problem-solving skills
- Comfortable working independently and with a team in a fast-paced environment
Benefits
- Standardized hourly rate by pay zone:
- Zone A: $29.62
- Zone B: $27.50
- Zone C: $23.94
- Zone D: $22.16
- Benefits package includes offerings such as remote work, medical insurance, flexible time off, retirement savings plans, and family planning support
If you’re already the “crypto friend” people text when they’re confused, this is you turning that into a real job. Apply now and help make Bitcoin support feel simple, safe, and human.
Bring the calm, bring the curiosity, bring the receipts from mempool—and help Cash App become the go-to support destination for Bitcoin users.
Happy Hunting,
~Two Chicks…