About the Role
Business Customer Service Analyst with German (Remote/Hybrid/Regular shifts)
- temprop=”jobLocation” itemscope=”” itemtype=”http://schema.org/Place”>Employees can work remotely
- temprop=”employmentType”>Full-time
- temprop=”employmentType”>Varna, Bulgaria
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Qualifications:
- Very good communication skills in German written, verbal, and listening.
- English (B1 level) – needed for the training and internal communication.
- Experience in a customer service and/or technical support environment is a plus.
- Demonstrate a passion for excellence with respect to treating and caring for customers.
- Have a pleasant, patient and friendly attitude.
- Strong problem-solving skills and ability to interpret and communicate data.
- Be able to troubleshoot basic issues related to technology.
- Very familiar with computer operating systems.
- The primary purpose of a Business Customer Support Analyst is to provide first class service by responding to inbound emails and phone calls from customers, perform outbound contacts and resolve cases related to technical issues and data accuracies.
- Our client provides retail analytics to improve profitability and effectiveness