About the Role
Title: Business Process Associate
Location: Remote Employee US United States
Job Description:
Req ID: 124185
Remote Position: Yes
Region: Americas
Country: USA
Summary
Celestica is looking for a Business Process Associate to carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department’s/divisions goals. Works under close supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.
Detailed Description
Performs tasks such as, but not limited to, the following:
- Works with Customers and internal Celestica staff to resolve issues and achieve customer objectives
- Works with internal and external customers to ensure on-time delivery of the product(s)
- Receives, reviews and monitors status of customer orders
- Maintains applicable system tables/files in support of AMS related activities
- Troubleshoots return issues.
- Tracks inventory issues and assists team members in understanding and resolving them
- Aids in overcoming obstacles in logistics processes including quality assurance, misplaced product, and incorrect data records
- Maintains issues, complaints and corrective action requests for reporting purposes.
- Enters data into database ensuring root cause is reached and issue is closed.
- New user configuration and access to AE related tools/portals
Knowledge/Skills/Competencies
- Good analytical skills to perform root cause analysis, interpret data, and resolve issues
- Ability to evaluate, prioritize, and problem solve a variety of tasks to ensure timely completion
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
- Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines
- Knowledge of computer applications and the ability to learn and use multiple applications specific to this department including ERP (SAP) and office systems (Excel)
Routine Task Examples:
Customer Returns Case Management:
- Return authorization process support, engaging customers, subject-matter experts and escalation owners as needed
- Return Portal assistance: Customer ticket entry, approval and training
- Problem resolution: research across various systems, provide timely customer responses
Reporting:
- Internal / external reports across multiple system platforms
- Good working knowledge of Excel, PowerBI
- ServiceNOW and SAP experience a plus
Data Maintenance:
- Customer files and Portal input reconciliation
- Inventory and backorders
- Master Parts List
- Team Google Drive
- Issues/Opportunities tracking
Admin Assistance:
- Program Management support: ad hoc data entry/reporting
- New customer user setup/logins
- Process documentation
- Resolve Receiving Exceptions
Typical Experience
- Two to Five years of relevant experience.
Typical Education
- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
- Educational requirements may vary by geography.