About the Role
Title: TEMP BPO Associate
Location: Providence, RI, US
Department: TEMP BPO Associate
Job Description:
Req ID:288710
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a TEMP BPO Associate to join our team in Providence, Rhode Island (US-RI), United States (US).
In these roles, you will be responsible for:
- Taking 30-40 inbound calls per day from members and potential members
- Verifying proper completion of enrollment and change documentation.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
- Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
- Adhering to attendance, professional conduct and member confidentiality policies and guidelines
- Accepting and implementing coaching and feedback to achieve individual and team performance goals
Requirements for this role include:
- High School Diploma or equivalent
- Ability to work regularly scheduled day shifts Monday – Friday 8:00am to 7:00pm EST and possibly Saturday and Sunday 8:00 AM to 12:00 EST (based on business need)
- Ability to work remote with a stable internet connection
- Attend six week remote training Monday-Friday 8:30-5:00 pm EST
- Noise Free/Distraction Free Workspace
- Must be from RI or abutting towns
- 6+ months of experience in a customer service role where you had to correspond in writing or over the phone with customers
- 6+ months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions
- 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications. Microsoft Office suite that required daily usage ofOutlook, Excel and Word
- Ability to type 40 WPM