Job Description
Remote Call Center Agent – Louisiana
- Louisiana, United States; Shreveport, Louisiana; LAFAYETTE, Louisiana; BATON ROUGE, Louisiana; NEW ORLEANS, Louisiana
- Home Office
- 3397
Job Description
About the Team
SERVICES RESERVATION AGENT:
If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones.
About the Job
**Remote Opportunity for those residing in the state of Lousiana**
WHAT YOU’LL DO:
While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:
- Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services.
- Ensure that all additional service opportunities are presented to the pet parent in a confident manner including “why” the service would be beneficial to the pet’s experience.
- Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
- Demonstrate effective problem solving and customer relation skills.
- Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
- Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE:
We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:
- High school diploma or a combination of education and experience
- Strong grammar and communication skills
- Strong computer skills and the ability to use multiple systems at the same time, while answering calls
- Demonstrated success in providing exceptional customer service on the phone and via email
- Fluent English required; English and Spanish would be beneficial
- Perform at, or above, the company’s expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
- Demonstrate regular attendance and adherence to call center schedule
About the Culture
WHY YOU’LL LOVE IT HERE:
PetSmart offers outstanding benefits in a fun and rewarding workplace including:
- This is a fully remote position, so you can enjoy the company of your pets while you work!
- Competitive hourly pay rate, ample opportunity for advancement through our step increase program, and a monthly bonus opportunity!
- Medical, dental, and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates.
- Paid time off for both full-time and part-time associates.
- Excellent training and growth opportunities