Job Description
Remote Call Center Agent
san antonio, texas
$14 – $15 per hour
temp to perm
high school
shift: First
work hours: 8 AM – 4 PM
category office and administrative support occupations
reference AB_4335162
Start the spooky season with this work-from-home job opportunity! Our Client in San Antonio is currently hiring for experienced WFH Customer Service Agents. This is a work from home position after the first 3 days in office for equipment set up.
This position requires for candidates to live within 70 miles of San Antonio, TX. This is a 90 day temp-to-hire position with a $1,000 sign-on bonus once hired on internally!
Starting pay is $14/hour for English calls, $15/hour for fluent Spanish speaking candidates. We also offer referral bonuses!! Weekends off!
Schedules are Monday-Friday; flexibility needed between 8 am – 6 pm
Responsibilities
-Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
-Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding the information on programs and services.
-Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
-Follow standard operating procedures to ensure consistency and accuracy.
-Address customers’ inquiries and resolve problems to ensure that appropriate changes are made.
-Refer unresolved customer grievances to designated departments for further investigation.
-Communicate with supervisor regarding any potential needs or concerns.
-Perform data entry accurately.
-Perform other duties as assigned by management.
Skills
- Call Center
- Basic Computer Skills
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level