About the Role
Call Center Agent
LocationFlorham Park, NEW JERSEY, US
CategoryCustomer Service/Call Center
Call Center Agent
- Hours:Monday – Friday9am-5:30pm or 8:30 am – 5:00 pm
- Compensation:$20+/hr
- Location:Florham Park, NJ –
- *position can be in office, hybrid, or remote.
- Experience:1-2 years *must have at least 1 year experience
We are excited to share a new opportunity! PrideStaff, has been asked to help an innovative and growing health insurance intermediary find a new team member. This is aTemporary-to-Hireposition and a great career move for the right person with financial upside and promotion opportunity. Do you have a customer service background?
Call Center Agent Job Summary:
The Call Center Agent schedules patients for diagnostic procedures at contracted radiology facilities. The agent answers inbound calls and makes outbound calls as necessary to ensure the patient receives his/her services promptly.
Call Center Agent Responsibility:
- Answer incoming calls from claim adjusters, patients, facilities, referring providers etc.
- Work directly with Claim Adjusters providing concierge service to top tier clients.
- Follow Special Account Instructions delivering superior service to allclient partners.
- Meet and exceed aggressive service level commitments.
- Complete pending patients call list assigned daily.
- Document each patient file accurately with details of the scheduling encounter and update all parties.
- Ensure appropriate scheduling documents are forwarded to radiology facilities.
- Use problem solving skills when faced with difficult situations.
POSITION REQUIREMENTS:
- At least 1 year inbound/outbound Call Center experience
- Bilingual English/Spanish a plus
- Experience with PIP/WC precertification preferred
- High School Diploma or equivalent
- Knowledge of ACD phones
- Problem Solving skills
- Excellent attendance and punctuality
- Ability to adapt to new and changing situations
- Ability to think under pressure and act accordingly
- Ability to work independently or as part of a group
- Excellent verbal and written communication skills