About the Role
Title: Call Center Agent – Cebu, Philippines based | Remote (Remote)
Location: Philippines
Category: Customer Service
Job Type: Full-Time
Job Desc:
Outbound Call Center Agent
This is a work remotely position based in Cebu, Philippines
Looking to work at fun and dynamic software company? We’re a growing software company looking for experienced Customer Service Advocate.
As a winner of the ‘Houston Best & Brightest Companies to Work for ‘, we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.
See our near 5-star employer rating on Glassdoor
Responsibilities
- Ability to arrive to work on time, and as scheduled
- Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
- Personable and willing to quickly build relationships over the phone
- Able to explain difficult concepts in simple terms
- Willing and able to persuade respondents to participate phone call
- Consent to be monitored and recorded while conducting phone calls
- Goal focused with willingness to accept coaching and development
- Work with Quality Control manager on improving overall call stats and customer satisfaction scores.