Be the voice of support and connection for customers across multiple service areas in a fast-paced call center environment.
About CrewBloom
CrewBloom connects top global talent with U.S.-based companies. We specialize in building remote teams that allow businesses to scale while creating meaningful opportunities for professionals worldwide. Our culture values innovation, accountability, and growth—providing our clients with excellence and our people with career development.
Schedule
- Full-time, Remote (U.S.)
- Training: Monday–Friday, 9:00 AM – 6:00 PM CST (first two weeks)
- Post-training: Monday–Friday, 10:00 AM – 7:00 PM CST
- Attendance: 100% required during training, 93%+ ongoing to qualify for bonuses
Responsibilities
- Handle high volumes of inbound and outbound customer calls.
- Provide support across Member Services, Retention, Pre-Cancel Services, and Third-Party Collections (as needed).
- Resolve customer inquiries promptly and professionally.
- Document all call activity accurately in internal systems.
- Adhere to compliance, operational guidelines, and performance metrics (including KPIs and attendance standards).
Requirements
- Fluent in spoken and written English.
- Strong customer service aptitude and professional communication skills.
- Basic computer literacy and ability to navigate multiple applications.
- Must pass a background check.
- 100% attendance required during the first 3 weeks of training.
- Must meet technical and workspace requirements:
- Private, distraction-free home office (no public/shared environments).
- Desktop or laptop with Windows 10/11 (Mac/Chromebooks not supported).
- Dual Core 2 GHz processor or better, 4GB+ RAM, 80GB+ free storage.
- Monitor 18”+ with 1920×1080 resolution.
- Wired keyboard, wired mouse, wired headset with noise-canceling mic.
- High-speed, hard-wired internet (20 Mbps down / 10 Mbps up minimum).
- Firewalled router (no direct modem or Wi-Fi connections).
Benefits
- Fully remote role with consistent hours.
- Opportunity to earn performance-based bonuses.
- Growth potential into advanced customer service and leadership roles.
- Supportive and professional team environment.
- Work-life balance with no commuting.
If you thrive in a customer-focused, metrics-driven environment and want to grow your career in a stable, remote role, we’d love to hear from you.
Happy Hunting,
~Two Chicks…