Join a dynamic, fast-paced call center team where effective listening, clear communication, and problem-solving make all the difference. As a Call Center Agent, you’ll provide first-level support for clients and technicians, ensuring timely updates, troubleshooting, and resolution of service requests.
About the Company
We deliver secure and reliable services to clients nationwide, with a strong focus on customer service, responsiveness, and operational excellence.
Schedule
- Remote, Nationwide U.S.
- Full-time role with flexibility to cover weekends, holidays, and overtime as needed
- Salary range: $20,000 – $22,000 annually
What You’ll Do
- Accept and process emails, service requests, and updates from clients and technicians via phone and email
- Accurately document call details in service databases
- Update customers with service status and resolution details
- Troubleshoot service tickets and escalate when needed
- Assist field technicians with lock access, service tickets, and workload issues
- Dispatch lock combinations, seals, and verify on-site safety
- Coordinate with field service teams to meet service level agreements (SLAs)
- Stay current on email, procedural updates, and call documentation
What You Need
- Previous call center experience preferred
- High School Diploma or equivalent required
- Proficiency in Microsoft Word, Excel, Outlook, and Windows
- Strong multitasking, problem-solving, and conflict resolution skills
- Excellent communication, typing, and documentation abilities
- Dependable with consistent attendance and schedule flexibility
Benefits
- Competitive annual pay ($20,000 – $22,000)
- Opportunities to work with a collaborative and supportive team
- Growth potential in a 24/7 service-focused environment
Step into a role where quick thinking and strong communication directly impact client satisfaction.
Your next career move starts here.
Happy Hunting,
~Two Chicks…