About the Role
Call Center Analyst
Remote
United States
Full time
Description
Company Profile
At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our clients confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.
Overview
We are looking for an analyst to make outbound calls to existing customers. The successful candidate will notify customers of upcoming activity on their account and collect key information as needed. Interactions will be courteous and professional and allow customers to fully understand the intent of the call. This is a remote role. All qualified candidates must be fully authorized to work in the United States without requiring sponsorship or C2C.
Duties & Responsibilities
- Make outbound calls to existing customers in a timely and professional fashion, using a script to notify them of upcoming account changes.
- Confirm customer data while on the call and coordinate collection of additional data needs, including additional email follow-ups or calls if needed.
- Log all call attempts, including date/time and whether contact was made.
- Verify that all customer information is clear and compatible with the provided guidance.
- Track and escalate any questions that cannot be answered during the call and support follow-up interactions to ensure customer is provided information they request.
Requirements
Desired Skills and Experience
- Experience working in a call center environment.
- Strong communication/interpersonal skills
- Proficient in Excel.
- Experience using Salesforce preferred.
- Bachelor’s degree preferred.
- 2-5 years of experience in customer support
- Proven business acumen; Preferred experience with operational data
- Proven ability to document and adhere to business requirements.
- Proven ability to communicate with clients at any level.
- Data-oriented, well-organized personality
- Ability to work independently.