Job Description
Title: Call Center Assistant
Location: USA
Categories: Media / Publishing Education/Higher Education
Job Description:
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Education, Skills, and Knowledge:
- High School Diploma or equivalent required
- Must possess excellent customer service skills.
- Call center experience is preferred
- A very friendly and helpful attitude and the ability to manage simultaneous tasks
- Ability to work as a member of a team is required
- Must have excellent oral and written communication skills
- Excellent attendance is required
- Experience working with a PC and a Windows environment is required
- Experience working with a Mac is preferred, but not required
Basic Purpose and Objectives:
Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first contact