Job Description
Title: Call Center Associate I-(Must Reside in Rhode Island )
Location: RI Statewide, RI, US
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
Summary
Join a Winning Team!
This job pays $19.50 and is Remote (Must live in Rhode Island)
Competitive medical benefits start on first day of employment
3 weeks of paid vacation
401K with employer match with instant vesting
No Sales involved
The first week of training will be in person in West Greenwich, RI. The remaining weeks of training will be remote.
Responsibilities
Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information
Communicate with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
Properly diagnose and troubleshoot terminal equipment issues and take appropriate action
Demonstrate an ability to diffuse situations and escalate issues appropriately
Utilize knowledge base to provide accurate information and troubleshooting steps
Ensure each retailer contact is documented in CRM tool with suitable call reason, issue, and notes
Demonstrate a strong commitment to providing continuously exceptional customer service
This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required.
Qualifications
- High School diploma or equivalent
- 1 year of customer service experience within a call center or comparable industry preferred
- Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
- 24 hours per day x 365 day per year call center, weekends and holidays required
- Second Shift Available – shift differential offered for 2nd and 3rd shift
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $13.99 – $23.79. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.