Job Description
Title: Call Center Associate I- Interactive (Must Reside in Rhode Island )
Location: RI Statewide, RI, US
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Join the WINNING TEAM at IGT Global
Join a Winning Team!
- This job pays $19.50 and is Remote (Must live in Rhode Island)
- Competitive medical benefits start on first day of employment
- 3 weeks of paid vacation
- 401K with employer match with instant vesting
- No Sales involved
Responsibilities
Answers inbound calls, emails and chats from clients, retailers and lottery customers.
- Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
- Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
- Diagnose and troubleshoot problems and take appropriate action.
- Promote and enhance excellent customer relations.
Qualifications
- High School diploma or equivalent
- 1 year of customer service experience within a call center or comparable industry preferred
- Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
- 24 hours per day x 365 day per year call center, weekends and holidays required
- Second shift Available – with shift differential pay