Job Description
Call Center Blood Scheduler (Remote)
Statewide, KS
Full time
job requisition id
RC68368
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network?
Join usWhere your Career is a Force for Good!
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
OUR IDEAL CANDIDATE:
We are seeking a customer-focused, outgoing and compassionate individual to contact blood donors and schedule appointments in our fast-paced environment. Blood Schedulers follow scripting and have excellent attention to detail. As a Blood Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!
WHERE YOUR CAREER IS A FORCE FOR GOOD
Key Responsibilities:
- Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
- Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
- Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
- Take care of your team members show up for every shift and give 100% while you’re there.
- Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again.
- Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.
The aforementioned responsibilities of the Blood Scheduler describe the general nature and level of work and are not an exhaustive list.
Remote / WFH
Pay Range: 15.25 – 16.92 USD Hourly
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
WHAT YOU NEED TO SUCCEED:
- High school diploma or equivalent required.
- Minimum one year of telephone and customer service or telemarketing experience required.
- Experience meeting sales quota preferred.
- Face to face experience preferred.
- Outbound calls experience preferred
- Computer experience, excellent customer service and problem-solving skills required.
- Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.