Job Description
Call Center Blood Scheduler (Remote)
locations
Wichita, KS
time type
Full time
job requisition id RC65735
Join us—Where your Career is a Force for Good!
Job Description:
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
OUR IDEAL CANDIDATE:
We are seeking a customer-focused, outgoing and compassionate individual to contact blood donors and schedule appointments in our fast-paced environment. Donor Scheduler Apheresis Telerecruiters follow scripting and have excellent attention to detail. As a Donor Scheduler Apheresis Telerecruiter, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!
WHERE YOUR CAREER IS A FORCE FOR GOOD:
Key Responsibilities:
- Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
- Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
- Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
- Take care of your team members – show up for every shift and give 100% while you’re there.
- Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again.
- Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.